Refund policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all unopened products. The 30-day period begins once the local delivery company marks your order as delivered.

Eligibility for Refunds

To qualify for a refund:

The product must be unopened and unused
The refund request must be submitted within 30 days of delivery confirmation

Non-Refundable Items

Due to hygiene and safety reasons, we cannot issue refunds for opened products, regardless of usage.

Late Requests

Refund requests made after the 30-day window will not be accepted.

Our Right

Alvora reserves the right, at its sole discretion, to offer a mutually agreed resolution in lieu of a full refund, including but not limited to store credit, a partial refund, or discount codes. Customers acknowledge and agree that Alvora will first seek to resolve any claim or dispute through such alternative remedies before determining, in its sole discretion, whether a full refund is warranted.

Refund Process

To request a refund, please contact us at info@alvoraplus.com with your order details.

Once your request is reviewed and approved, a refund will be issued to your original payment method.

The return address will be sent to you once a refund is approved.

The return shipping fee will be covered by us.

It can take up to 30 days for your refund to be processed and the money to be returned to your bank account.

If you have any questions about this policy, please reach out to us at:

Email: info@alvoraplus.com